GM

In one of the first projects to simplify “onboarding” employees in a major division at GM, Chauncey Bell led a team that reconstructed a collection of previously unrelated processes connected with putting recently hired or relocated employees to work. The processes, managed by a myriad of organizations, dealt with computers, phones, software, accesses, budgets, approvals, authorizations, passwords, phone lines, credit cards, keys, and the like. What emerged turned out to be a unified structure for service fulfillment applicable in any large corporation. The approach became the starting point for the design of the offerings of at least one of the newly-emerged cloud-based service companies. In the GM Powertrain division, where the work was first done, savings amounted to many millions in the first year alone.